Returns and Refunds

Last updated: October 3, 2026

If something arrives damaged or wrong

Email [email protected] within 30 days of delivery with your order number and a photo. If it was damaged in shipping, or it isn't what you approved, we'll remake it or refund you in full, including shipping. You won't need to send it back unless we ask.

Personalized and custom items

Anything made to your design, with your name or text, or cut to your measurements can't be resold, so we can't take it back for a change of mind. We'll always fix our own mistakes.

Standard items

Standard items that are not personalized can be returned unused within 30 days of delivery for a refund of the item price. You pay return shipping unless the item was faulty.

Candles

Candles can't be returned once they've been burned. If a candle arrives broken or won't burn properly, tell us and we'll replace it.

Refunds

Refunds go back to the card you paid with, within 5–10 business days of us approving them.